We do not offer product exchanges. The best way is to place a new order on the desired products and returning the item you’ve received.
Please contact customer service: email@example.com
If you wish to return, follow our guide below.
MAKE A WAYBILL
You can return your parcel using any local postal service of your choice. You'll need to cover the postage yourself. The items you wish to return are your responsibility until we receive them.
It's a good idea to:
- Mark your parcel as 'returned goods' and "RMA"
- Getting insurance for the value of the items you are returning,
- Obtain proof of postage.
FITJEANS will not be held responsible for packages that are detained at customs because of lacking or insufficient documentation. Incomplete returns will be refused and returned to the sender at their cost.
FITJEANS C/O JKV Scandinavia AB
441 15 Alingsås
2. ADD YOUR RETURNS FORM
Pop your returns note (Download Returns Form Here) in the parcel with your order number and which items you're returning.
3. PROOF OF POSTAGE
Get the receipt for your shipment. The proof of postage is for your security so if your return gets lost on the way, you will have proof that you have sent it.
It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in Sweden, depending on your location and which postal service you use.
5. WE GOT IT!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s), as well as notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days. You can also choose a store credit instead of a refund.
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